Crew Scheduler/Administrator - required ASAP!  Full training given in all aspects of the role

30hrs+ pw, 3 mth probationary period leading to permanent contract

Location: Upper Church Village, Pontypridd (office-based)

Benefits package: Salary negotiable but in the region of £24-25K pa, plus pension, overtime, staff uniform, 28 days holiday (includes bank holidays), employee wellbeing programme.  Additional benefits apply once permanent, ie. private healthcare plan, additional holiday entitlement, bonus.

Multi-Heat Services Ltd are an established family-run Heating, Ventilation & Air-Conditioning firm, serving domestic, commercial and industrial clients throughout the whole of Wales and England.  We are currently recruiting for a Crew Scheduler/Administrator role based at our office in Church Village, supporting a total of 15 employees.

You will be joining an established Customer Services team of 6 people. Between them they have over 30 years’ service in our company.

Overview of role

A fantastic opportunity has arisen for an experienced Crew Scheduler/Administrator - 

·  the Crew Scheduler role is to prepare and coordinate mobile engineering activities and visits ensuring all visits are completed in a timely manner, using our job management software Commusoft, as well as the preparation of Risk Assessments & Method Statements*; 

·  whilst the Administrator side of the role entails responsibility for Safe Contractor/ Constructionline/ Accreditation renewals,      Responsible Person for staff training & PPE,  arranging routine calibrations of specialist equipment, assisting the Purchase Ledger Administrator with monthly Supplier statements, as well as covering some admin tasks in the absence of the Finance/HR Exec.

Main Duties

·Assist the Service Manager in sourcing tasks for the mobile engineers from the open orders in Commusoft, in date/priority order.

·Identify the skill set requirement for each task and allocated accordingly to a member of your engineering team.

·Compile an advance weekly schedule based on skill set and geographical location.

·Liaise with customers to seek approval for visits to proceed on proposed dates & agree working hours.

·Prepare and provide to the client Risk Assessments/Method Statements & permits to work*, in advance of all site visits.

·Co-ordinate parts and materials with internal colleagues and/or suppliers.

·Communicate details of the planned visits to the individual engineers in accordance with agreed advance notification processes to enable them to have a full understanding of what is required of them and relay to them any site/task specific information.

·Responsible Person for: maintaining Safe Contractor and other various Accreditation renewals; arranging the routine calibrations of testing equipment; staff training & e-learning via a portal; ordering and maintaining PPE.

·Assist with monthly Supplier statements, using Xero software - involves liaison with both the Finance Administrator and Purchase Ledger Administrator.

What do you need to apply?

·Previous crew scheduling experience (2 yrs +).

·Good understanding of Microsoft Office or equivalent packages, as well as scheduling and accounting software.

·A Level/GCSE qualifications including Maths, English and Geography to Grade C or above.  Health & Safety Certificate*.

·A strong customer service focus, and the ability to build effective working relationships with colleagues and suppliers.

·Excellent attention to detail.

·Ability to work to deadlines and prioritise own workload.

·Good communication skills – written, verbal and listening.

·Good problem solving skills.

·Experience of working in a fast paced, demanding environment.

* desirable aspects of the role

Closing date:  Friday 27th May 2022

Interested?  Please submit your CV via email to:  debbiehill.mhs@gmail.com